FAQ

DELIVERY

Where do you deliver?

We deliver throughout most cities in KSA, UAE, Kuwait, Qatar, Bahrain, and Oman. Once you have made your order, sit back and relax, and we will deliver your items directly to your home or office.

We also deliver to areas outside of the main city borders, but due to logistical difficulties, it will be shipped to the closest courier company office, where you can collect your order at your convenience.

Is there a delivery charge?

All orders over 200 SAR within KSA will be delivered to you for free! Any orders under 200 SAR will be subject to a delivery fee of 19 SAR.

For cash on delivery orders, there will be a charge of 35 SAR/AED which will be charged upon delivery. You can avoid this charge by pre-paying for your order with a credit/debit card.

How long will my order take to arrive?

In most cases, you will receive your order within 2-7 days. We know how excited you will be to get your order, we always do our best to get your products to you as soon as possible!

Can I track my order?

You will receive an email confirmation with a tracking number after you have made your order.

If you still haven"t received your order after 7 days, please contact the customer support team by sending an email to [email protected] or call us on:

KSA: 8003041117

Can I change my delivery address after ordering?

You can call us directly on : KSA: 8003041117

or contact us on [email protected] to inform us of your correct address. Also, the courier company will call you before delivering to confirm your shipping address, so you may be able to change it at that time.

Please note, changes in the delivery address after purchasing might cause a delay in your shipment.  

Why is my order late?

We know how frustrating it can be if you don"t receive your order on time. At Candy Addict, it is very important to us that we get your order to you as quickly as possible! On the rare occasion that your order has not arrived on time, please give us a call on:

KSA: 8003041117

RETURN POLICY

How can I return an item?

If there is something wrong with your order, you received the wrong item, or you are otherwise unhappy with your order, please contact customer service on [email protected] or call us on

KSA: 8003041117 to initiate and schedule the return process.

Once we"ve heard from you, we will inform Aramex to collect your order. We won’t keep you waiting! We will directly issue you a refund coupon, which is redeemable on our website for the price of the item that you returned. You can use that coupon to order any other item you would like!

You will receive a label attachment from [email protected] with a return airway bill (AWB) number. After that, drop all exchange items at the nearest Aramex office with the return airway bill (AWB) number. Following that, please send us an email and we will issue you a voucher.

Please make sure the products are still in their original packaging.

What is the return notice period?

If you have changed your mind about your purchase and would like to return it, you can do so within 1 day of delivery. If there is something wrong with your order, it is damaged, or you received the wrong item, you can return it to us, just make sure to do so within 7 days. Please note that the items must be in their original packaging and must be unused.

Can I get a Refund?

We offer refunds in the form of coupons. This means that if you place an order and you are not satisfied with the product received, we give you the option to return it for free. We pay the return shipping fees and issue you a refund coupon for the value of the item that you are returning. This will give you the opportunity to choose another item! For example, if you paid 100 SAR/AED for an item, we’ll give you a coupon for 100 SAR directly after you’ve returned the item to us. Please note that the 19 SAR shipping fee for orders below 200 SAR is not refundable.

How long does a return or exchange refund take?

The sooner you inform us that you want to initiate a return process, the better! Our courier team will arrive at your doorstep within 2 working days to collect the item. A refund coupon will be sent directly to you via email afterwards.