Shipping & Returns
SHIPPING
At Candy Addict, we are as excited as you are to receive your products as fast as possible and in the best way possible. This is why we strive to ensure that our global & local delivery partners, which include DHL & Aramex, ensure your package arrives safely.
PACKING & STORAGE
Our products are stored in temperature controlled warehouses with the highest hygiene protocols, adhering to global safety standards.
ORDER STATUS
Upon order confirmation, you will receive an email and/or SMS to confirm your order.
Orders can be tracked from your account login page.
DELIVERY TIMES
We offer standard shipping rates and estimated working delivery days as below:
Delivery times can be longer in the case of local customs regulations in your country.
Local countries // 1-5 days
Kingdom of Saudi Arabia // 1-3 days
United Arab Emirates // 2-5 days
Kuwait // 2-5 days
Oman // 2-5 days
Global countries // 7-10 days
United Kingdom, Europe & United States // 7-10 working days
All other destinations we deliver to:
AFGHANISTAN, ALBANIA, ANDORRA, AUSTRALIA, AUSTRIA, BAHAMAS, BAHRAIN, BELGIUM, BENIN, BOLIVIA, BOSNIA AND HERZEGOVINA, BULGARIA, BURKINA FASO, CAMBODIA, CAMEROON, COTE D IVOIRE, CROATIA, CYPRUS, CZECH REPUBLIC;THE, DENMARK, ESTONIA, FRANCE, GABON, GERMANY, GHANA, GREECE, GUINEA-EQUATORIAL, HONG KONG SAR;CHINA, HUNGARY, ICELAND, IRELAND; REPUBLIC OF, ITALY, JAPAN, KENYA, KOREA,SOUTH, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAO; CHINA,MALAYSIA, MALDIVES, MALI, MALTA, MOLDOVA; REPUBLIC OF, MONACO, MOROCCO, MYANMAR, NETHERLANDS,;THE, NEW ZEALAND, NIGER, NIGERIA, NORWAY, PAKISTAN, PHILIPPINES,POLAND, PORTUGAL,SAN MARINO,SENEGAL, SERBIA;REPUBLIC OF ,SINGAPORE, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND, THAILAND, TRINIDAD AND TOBAGO, UGANDA, UKRAINE, UNITED KINGDOM, UNITED STATES OF AMERICA, VIETNAM.
Please note that the applicable Terms & Conditions will depend on the shipping destination selected.
DELIVERY CHARGES
Kingdom of Saudi Arabia // 25 SAR - Free above 250 SAR
United Arab Emirates , Kuwait , Qatar , Bahrain & Oman // 50 SAR
DUE TO LOCAL CUSTOMS CHARGES, THERE MIGHT BE SURCHARGE IN YOUR RESPECTIVE COUNTRY.
For any additional information, please contact us via phone at +966 136 637071 or via email at [email protected]
RETURNS
We currently do not accept returns; however, if you are unsatisfied with your purchase, please contact us through the above channels.